Privacy Policy

Last updated: 7 April 2025

1. Introduction

Lost Archives LTD ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you use our website www.lost-archives.com ("Website").

By using our Website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Business Name: Lost Archives LTD
Registered Address: [71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ]
Contact Email: info@lost-archives.com

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data – Name, title
Contact Data – Email address, phone number, postal address
Payment Data – Payment details for purchases
Transaction Data – Details of purchases and interactions with us
Technical Data – IP address, browser type, operating system
Usage Data – Information on how you use our Website
Marketing and Communications Data – Preferences for receiving communications from us

4. How We Collect Your Data

We collect personal data through:

Forms completed on our Website
Account registrations
Purchases and transactions
Customer service interactions
Direct communications via email or social media
Analytics tools

5. How We Use Your Data

We process your personal data for the following purposes:
To process and fulfil orders
To manage your account
To communicate with you about orders, updates, and promotions
To improve our products and services
To comply with legal and regulatory obligations
To detect and prevent fraud

6. Legal Basis for Processing Data

We process personal data under the following legal bases:

Contractual Necessity – To provide products or services you request
Legal Obligation – To comply with laws and regulations
Legitimate Interests – To improve our services and conduct business operations
Consent – Where required, such as for marketing communications

7. Who We Share Your Data With

We may share personal data with trusted third parties, including:

Payment providers – To process payments securely
Delivery services – To fulfil and deliver orders
IT and hosting providers – To maintain our Website and services
Marketing and communication providers – To send updates and promotions
We do not sell or rent your personal data.

8. Data Retention

We keep personal data for as long as necessary to fulfil the purposes outlined in this policy, including:
Transaction Data: Retained for at least six years to comply with tax laws.
Marketing Data: Retained until you withdraw consent.
Account Information: Retained while your account is active or until you request deletion.
When data is no longer needed, we securely delete or anonymise it.

9. Your Legal Rights

Under UK data protection law, you have the right to:

Access your data – Request a copy of the personal data we hold about you.
Correct your data – Request corrections to inaccurate or incomplete data.
Delete your data – Request deletion of your personal data where applicable.
Restrict processing – Request we limit how we use your data.
Object to processing – Object to our processing of your data based on legitimate interests.
Data portability – Request to transfer your data to another provider.
To exercise these rights, contact us at info@lost-archives.com.

10. Security Measures
We take appropriate technical and organisational measures to protect your personal data, including:

Secure servers and encryption for sensitive data
Access controls to limit data access to authorised personnel only
Regular security assessments and updates

11. International Data Transfers
We do not transfer personal data outside the UK.

12. Children’s Data
Our Website is not intended for children under 18, and we do not knowingly collect their data.

13. Changes to This Privacy Policy
We may update this policy from time to time. Users will be notified of changes via email.

14. Contact Us

If you have any questions about this policy or how we process your data, please contact us at:
Email: info@lost-archives.com